REFUND POLICY

All sales are considered final. Refunds are not offered for change of mind, colour preference, or delays caused by the customer.
In case of an error from élevé, such as receiving the wrong article or a manufacturing defect, please contact us within 48 hours of receiving your order. The issue will be reviewed and, where applicable, we will arrange a replacement or suitable resolution.

EXCHANGE POLICY 

Exchanges are only accepted in the following cases:
- Wrong article received.
- Manufacturing defect confirmed by élevé.
- Size issue, subject to availability and approval by our team.
- Any exchange request must be made within 48 hours of delivery.
- The article must be:
- Unworn and unused
- Unwashed
- Free from perfume, makeup, stains, or any damage
- Returned with the original packaging and tags intact

NON - EXCHANGEABLE ITEM

Customised, altered, or specially made orders are not eligible for exchange or return.
Sale, discounted, or clearance pieces are also non-returnable and non-exchangeable unless the item received is defective or incorrect.

DELIVERY CHARGES 

In case of an approved exchange due to a customer-related size issue, return and re-delivery charges will be borne by the customer.
If the exchange is due to an error or confirmed defect from élevé, the applicable delivery charges will be covered by élevé.

ORDER RECEIPT AND INSPECTION 

All exchange requests are subject to inspection and approval by the élevé team. Items that do not meet the above conditions may be returned to the customer.
For any exchange or complaint, please contact us within 48 hours of receiving your order with your order number and clear photographs/videos of the issue.
élevé reserves the right to decline an exchange request that does not meet the conditions mentioned above.