ORDER CONFIRMATION 

All élevé pieces are made-to-order unless stated otherwise.Orders are confirmed only after the required payment has been received.Once an order is confirmed, production begins and the order cannot be cancelled unless otherwise approved by élevé.Customers are responsible for providing accurate contact, shipping, size and measurement information.
élevé reserves the right to decline or cancel an order in exceptional circumstances.

CUSTOM AND MADE-TO-MEASURE ORDERS

Custom-sized or made-to-measure pieces are produced according to the measurements provided by the customer.Customers are responsible for providing accurate measurements.élevé is not responsible for fitting issues resulting from incorrect measurements supplied by the customer.
Customised or made-to-measure orders are not eligible for exchange or return, except in the case of a verified manufacturing defect.

PAYMENT METHOD

A 50% advance payment is required to confirm an order. The remaining balance must be paid before dispatch. For international orders, full payment may be required before production or dispatch, depending on the order.
élevé currently accepts payments through bank transfer.
Customers are required to send a screenshot of the successful transaction through the designated customer support/contact channel for payment verification.An order will only be considered confirmed once the required payment has been received and verified by élevé.
Payments made towards confirmed orders are non-refundable, except where expressly stated under our Refund & Exchange Policy.
Any additional bank, transfer, or transaction charges, where applicable, will be borne by the customer.